NO CORPORATE CLIENT LIKES TO HEAR THAT THEIR GROUP MEETING DATES
AT THEIR DREAM HOTEL PROPERTY OR RESORT
HAPPENS TO BE DURING A MAJOR RENOVATION PERIOD.
HOW DO YOU MARKET THAT?
There is a “pull and tug” among all three parties: The Hotel needs their property upgraded, the Group Client needs to have a perfect meeting and the Architect/Construction Contractors need to do their work as quickly as possible.
Clients, meeting planners and leisure guests frankly can feel their time in a hotel going through a renovation is compromised and disappointing.
This is a very sensitive issue in the Hotel Relationship when working with a Meeting Group. They no longer feel special and we all know that after Hotel Selection, Customer Loyalty is everything.
It doesn’t have to be that way.
When engaging MeetingKnowledge, LLC during the planning stages of the renovation, we can initiate programs that will become an accepted, inherent part of the Group’s event.
We can create a Hotel Relationship that will keep the Corporate Groups excited about coming to your Hotel and expertly manage any obstacles or setbacks that may occur.
Together, we can create a new Communication Service that guarantees to the Group Client that they are the priority and that they have our full attention.
This is how we can maintain the Clients trust and ensure their return to your property.
For further information on how I work in this, please click on the Hotel News Now link below and look over the 3 part series on the challenges that need to be faced during a Hotel Renovation, Conversion or New Build.
Every Hotel property is unique. I look forward to learning about your property and finding
the best personal approach to handling your renovation.