Hospitality Starts at the Front Desk

My Take on “Heads in Beds”    2/1/13

I recently finished reading Heads in Beds ~ A Reckless Memoir of Hotels, Hustles and So-Called Hospitality, by Jacob Tomsky.

I will get the disclaimers out of the way first:  Mr. Tomsky can write – really well.  He wrote about something he knows inside and out.  While his course humor is not my style, he builds it and delivers on it impeccably.  I loved his respectful nod to Brian Wilson.  I can see someone wanting to make it into a movie because it is a mostly untouched topic and with the right Stars, this could become a successful satire (if only Ryan Gosling were 5 years younger).  Heads in Beds could do for the Hotel Industry what The Nanny Diaries did for the Au Pair business.
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Gaylord Palms Resort $50 Million Dollar Renovation 5/1/12

And the Gaylord Palms’ Gift to the Meeting Planner!   5/1/12

The Gaylord Palms makes the best of an unfortunate situation. Results are now apparent.

5/31/12 Update:  I am acknowledging the announcment that Gaylord Entertainment Company agreed to sell the Gaylord Hotels Brand and Management Company to Marriott International.

I was travelling through central Florida when I stopped in last month to see Ellen Reeder, Director of Northeast Sales at the Gaylord Palms Hotel and Convention Center in Kissimmee, FL. This Gaylord Palms is one of my preferred properties and Ellen had invited me to see the new changes made during this Renovation and upgrades that have been in progress since the last time I was there.
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The Basics of Meeting Planning

“They want us to have a meeting. Now what do we do?”  4/30/12

Meeting Planning is often an intricate process. But there are certain basics that are essential to every meeting.  Once you have them down you will be all right. During the meeting planning process an answer to a key question usually leads to several new questions and challenges to figure out, which is why Program Management becomes very important. Here are the meeting planning basics broken down for you.

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